1st Choice Ambulette

Terms and Conditions

Please read these terms carefully before using our website or services.

Effective Date: March 1, 2025

1. Acceptance of Terms

By accessing or using the website of 1st Choice Ambulette Service ("we," "our," or "us") at www.1stchoiceambulette.com, or by using our non-emergency medical transportation services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Description of Services

1st Choice Ambulette Service provides non-emergency medical transportation (NEMT) in the Long Island and New York City area. Our services include wheelchair transportation, stretcher transportation, two-person assist, and ambulatory transportation. We accept Medicaid and work with various insurance providers.

3. Booking and Scheduling

  • Trip requests submitted through our website or by phone are subject to availability and confirmation by our dispatch team.
  • Submitting a trip request does not guarantee service until confirmed by 1st Choice Ambulette Service.
  • You are responsible for providing accurate pick-up and drop-off addresses, appointment times, and any special requirements for your trip.
  • Cancellations should be made as early as possible. Repeated no-shows or late cancellations may affect future service availability.

4. Patient and Passenger Responsibilities

  • Passengers must be ready at the scheduled pick-up time and location.
  • Passengers must provide accurate medical and mobility information to ensure appropriate vehicle assignment and safety.
  • Passengers must follow all safety instructions provided by our drivers and staff, including proper use of wheelchair restraints, stretcher safety belts, and vehicle seatbelts.
  • Any disruptive, abusive, or threatening behavior toward our staff may result in refusal or termination of service.

5. Insurance and Payment

  • We accept Medicaid and work with various insurance providers. It is your responsibility to verify that your insurance covers non-emergency medical transportation before booking.
  • If your insurance does not cover the service or if a claim is denied, you may be responsible for payment.
  • For private-pay trips, rates and payment terms will be discussed at the time of booking.

6. Limitation of Liability

To the fullest extent permitted by law, 1st Choice Ambulette Service, its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website or services.

While we strive to provide timely and safe transportation, factors beyond our control (such as traffic, weather, or emergencies) may cause delays. We are not liable for missed appointments due to circumstances outside our reasonable control.

7. Website Use

  • All content on this website, including text, images, and design, is the property of 1st Choice Ambulette Service and is protected by copyright laws.
  • You may not reproduce, distribute, or use our website content for commercial purposes without our written permission.
  • We reserve the right to modify or discontinue any part of this website at any time without notice.

8. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant that all information is complete, current, or error-free. Service availability, coverage areas, and accepted insurance may change without notice.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

11. Indemnification

You agree to indemnify and hold harmless 1st Choice Ambulette Service, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Nassau County, New York.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us: