1st Choice Ambulette

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: March 1, 2025

1. Introduction

1st Choice Ambulette Service ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, request our services, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name, date of birth, and contact information (phone number, email address, mailing address)
  • Emergency contact details
  • Insurance and Medicaid/Medicare information
  • Medical information relevant to transportation needs (e.g., mobility status, equipment requirements, medical appointment details)
  • Pick-up and drop-off addresses

Automatically Collected Information

  • Browser type and version
  • IP address and general location data
  • Pages visited and time spent on our website
  • Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

  • Schedule, coordinate, and provide non-emergency medical transportation services
  • Communicate with you about your trips, appointments, and service updates
  • Process insurance claims and billing, including Medicaid
  • Respond to your inquiries and customer service requests
  • Comply with legal and regulatory requirements
  • Improve our services, website, and user experience
  • Process job applications submitted through our website

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Healthcare providers and facilities to coordinate your transportation and appointments
  • Insurance companies and Medicaid/Medicare for billing and claims processing
  • Service providers who assist us with business operations (e.g., website hosting, form processing, IT support)
  • Government agencies when required by law, regulation, or legal process

5. HIPAA Compliance

As a non-emergency medical transportation provider, we may handle Protected Health Information (PHI). We are committed to safeguarding your PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state regulations. We maintain administrative, technical, and physical safeguards to protect your health-related information from unauthorized access, use, or disclosure.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: